Listen Well. Most people have the misconception that they’re listening, but what we’re really doing is thinking about what they’re going to say when the other person stops talking. If you’re upset, it might be difficult, but try really listening to what the other person is saying. Do your best to avoid getting defensive. Don’t interrupt. Focus on just hearing what is being said. Do this well enough so that you can reflect back accurately what they’ve said. That way they will know you’ve heard them.